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Privacy Policy

Thomas James Bespoke Kitchens Limited is committed to protecting your privacy. This Privacy Policy explains how Thomas James Bespoke Kitchens Limited collects and uses your personal data. It also describes your rights with Thomas James Bespoke Kitchens Limited and how to exercise them. You may contact us on matters of privacy and data protection by sending an email to


By using the Thomas James Bespoke Kitchens Limited, you accept our Privacy Policy and our processing of your personal data. It is important that you read and understand our Privacy Policy before using our website; this includes but is not exclusive to browsing the catalogue, conducting a search on the catalogue and making purchases via our ecommerce system.


Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Thomas James Bespoke Kitchens Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/04/19.


Who are We?


A family run business founded on the principle of crafting exquisite handmade kitchens and furniture. We are proud to design and manufacture all of our kitchens at our workshop in Lancashire.

At Thomas James we pride ourselves on our ability to design, create and install high quality kitchens and cabinetry throughout the home. All of our kitchens our handcrafted using traditional woodworking methods.

We employ only the finest cabinetmakers with a real passion for their craft. This combined with our innovative design ideas ensures that we are able to create luxury kitchens, designed to suit you and your lifestyle.

Thomas James Bespoke Kitchens Limited is a registered company in England No. 10977373


How do we Collect Information from You?

We obtain information about you when you use our website(s), for example, when you use the contact form or register your details by placing an order and when you connect with us over social media such as Facebook, Instagram and Twitter.

What information we collect.


We may collect the following information:

  • name and job title 

  • contact information including email address, postal address and telephone number

  • demographic information such as postcode, preferences and interests 

  • other information relevant to customer surveys and/or offers 


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping. 

  • we may use the information to improve our products and services. 

  • we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

  • from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Third-Party Payment Processor


Thomas James do not store credit / debit card details or your financial information

We use third party payment processors as such PayPal for all payment processing. Thomas James does not store credit card details and instead relies on a third-party payment processor PayPal for this service.


In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. All such payment information is provided directly to PayPal, whose use of your personal information is governed by their own privacy policy.


You may view the third-party payment processors Privacy Policy at the following URL




Thomas James strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. 

In order to prevent unauthorised access or disclosure of personal information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Cookies Use


Thomas James website use cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. The cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual. 

It is possible to switch off cookies by setting your web browser preferences. Turning cookies of may result in a loss of functionality when using our website.


Review our cookie policy here. 


Links to other Websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


Controlling your Personal Information


You may choose to restrict the collection or use of your personal information in the following ways.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.


You may request the details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Thomas James Bespoke Kitchens 7 St Petersgate, Stockport, Cheshire, United Kingdom, SK1 1EB


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above postal address or email us at We will promptly correct any information found to be incorrect.


Your Right to Removal


You have the right to withdraw your consent for Thomas James to use your information at any time. You have the right to request the removal of your information from all the systems in our business, unless we are required to keep that information by law. To make this request please email and we will contact you to validate your identity for the removal request. We will endeavour to remove your information within 30 days from the date of request. If data removal is anticipated to take longer than 30 days, we will communicate this with you giving clear reasons as to why the delay on the removal request.

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